Why are you asking for ID verification now (UK & IE members)

To protect the quality of our panel, we’ve introduced identity verification for some members in the UK and Ireland. Here’s why, and what happens to your information.

Why we’ve introduced ID verification

We’ve seen an increase in people trying to join our UK and Irish panels using false details, including people who don’t live in the UK or Ireland. ID verification helps us confirm that members are real people who meet our membership requirements. That keeps survey results reliable and makes sure rewards go to genuine members.

Some types of survey also require participants to hold a valid form of ID. If you’re invited to one of these, verification confirms that you’re eligible to take part.

Who handles your ID

Your ID is collected and stored by our trusted third-party verification provider, Veriff. The images of your ID are not sent to Norstat. We only receive the result of the verification.

In rare cases where a verification needs a manual review, a small number of authorised Norstat staff can view it within Veriff’s secure system.

How your data is protected

Veriff stores your data securely, using encryption and strict access controls.

How long your data is kept

Your ID images are kept in Veriff’s system for 3 months and are then automatically deleted.

I’m a member in another country. Does this apply to me?

ID verification currently applies only to members in the UK and Ireland. If this changes, we’ll let members in other countries know before it’s introduced.

Want to know more?

You can read more in Veriff’s Privacy Notice and in Norstat’s Privacy Policy. If you have any questions about verifying your identity, please contact our support team.