Why am I being blocked from surveys or the norstatpanel website?

If you are unable to access surveys or certain parts of our website, it may be because your connection is being detected as coming from a different country or anonymized network.

This is most commonly caused by:

• VPN services
• Apple iCloud Private Relay (iPhone/iPad/Mac)

Why this happens

To ensure fair participation and prevent fraud, we verify your location and connection.

Services like VPNs or iCloud Private Relay:

• Hide your real IP address
• Route your traffic through another country
• Make it difficult to verify your location

As a result, our system may block access to surveys or account features.

How to fix it

To continue, please temporarily disable any VPN or Private Relay service.

iPhone / iPad (iCloud Private Relay)

1. Open Settings
2. Tap your Apple ID (your name at the top)
3. Go to iCloud
4. Tap Private Relay
5. Turn it Off

Alternative (Safari only)

You can also disable Private Relay just for our website:

1. Open the website in Safari
2. Tap the “AA” icon in the address bar
3. Select “Show IP Address” or “Allow Website to See Your IP Address”

Using a VPN?

If you are using a VPN:

• Turn it off temporarily
• Refresh the page
• Try accessing the survey again

Important

• You can re-enable your VPN or Private Relay after completing the survey
• Disabling it is only required while accessing our services

Still having issues?

If you're still blocked after disabling VPN/Private Relay, please contact our support team and include:

• Your device type (e.g. iPhone, Android, PC)
• Your browser (e.g. Safari, Chrome)
• A screenshot of the issue (if possible)