In the vast majority of surveys, the Norstat coins you receive for a survey are transferred to your account immediately after the questionnaire is completed. In some rare cases the Norstat Coins will be transferred to members only after the survey finishes, and the duration of the survey period may vary. There may also be some rare cases where technical difficulties delay the transfer of Norstat Coins. If you did not receive Norstat Coins for a survey you completed and are owed Norstat Coins for, we recommend giving it a couple of days - most often you will then see the Norstat Coins appear in your account.
If after a few days you still have not received any Norstat Coints, feel free to contact us using this form.
Please note that if you start but do not complete a survey, your response is counted as an incomplete, and unfortunately no Norstat Coins can be rewarded for incomplete surveys.
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